All items are subject to availability and all prices and other details are subject to change without prior notice. If items are out of stock or no longer available, you will be notified and may subsequently cancel or amend the order.

All prices are in pounds sterling and include VAT at the current rate of 20%.

We aim to send out your order within 24 hours by first class post in the UK and by airmail to other destinations. There may be delays when the office is closed during exhibitions and holidays.

If you do not receive your order within 14 days, please phone or email to check.

Please note: We are unable to send to PO Box numbers.

International orders

International deliveries may take up to 14 days from dispatch. Any duties or taxes payable on purchase of our products are the sole responsibility of the purchaser. If the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).

Force majeure

We do not accept any responsibility for delays or non-delivery caused by fire, strikes, accidents, war, government control or requisition, or any other circumstances beyond our control.

Returns

It is important to us that you are satisfied with your purchase. However, if you wish to return your order, you may do so within 7 working days of the date the order is delivered. Returned goods must be unused and in the same condition as received by the buyer.

If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you. We regret that postage and packaging costs cannot be refunded. For your protection, please send items Recorded Delivery only. This guarantee is in addition to your statutory rights.

Important information about colours

Due to variations in display quality of computer monitors, image colours may vary from actual colours. Use the images on our website as a guide only, please do not use them to colour match fabric, threads, etc.

Credit Card Security

We do not store your credit/debit card details on our system or files. In fact we never see your credit/debit card details at all as all payments are processed securely by PayPal.